The Art Of Acknowledgement

How much is too much? How much is too little? Is it eye contact, a smile, a nod, a hello? For me eye contact is a must. We're all different though so what is it that's exactly just right? Reading a person certainly is an art. A hotel lobby is a great place to watch the various interactions.

It’s Our Oscars!

Just like Hollywood, hotels also have awards. We've recently done submissions for some particular hotel awards. This morning we’ve been advised that we’re a finalist in each of those categories – very exciting. We won’t find out the results until the envelopes are read at the award ceremony in May. This has got me thinking though, do awards make a difference when choosing a hotel? What influence, if any, do they have on the decision making process?

I Like It

I’ve been fortunate to travel a bit and I’ve stayed in all sorts of accommodation. I’ve been thinking lately, what makes a hotel a favourite? Is it the bed, the food, the location or the service? While I don’t have fond memories of El Paso I do of a dinner there, it was in a restaurant of a hotel, just a salad but the freshest leaves and the dressing was made at my table. The best sleep I’ve ever had was in Chicago, it is the first time in my life I have pulled apart a hotel bed to read every label on the bedding. Then there was the best Jazz brunch ever in London, it started mid morning and went till the evening with bottomless glasses of champagne. So many places, so many memories and a lot of unexpected touches - perhaps that is what makes a hotel a favourite?

The Eggs Are Coming

Easter is coming and if you’ve been in the shops lately you will have by now noticed the appearance of Easter Eggs. I have to confess, I have already sampled a chocolate or two, I blame it on the fact that we recently created a special package for Easter and I needed some Easter eggs to put myself in the right frame of mind!