Do You Really Want To Know My Thoughts!

Travel review websites for guests, I just don’t understand them. Well okay, some maybe, but it’s the sites that operate independent of hotels that I have a real concern about and particularly the ones that rank hotels. Yes, of course we want to know what our guests think, good, bad or ugly. It’s the websites that don’t and won’t communicate with hotels and thus give a right of reply that I really take issue with. Or worse yet, the websites that rank hotels with algorithms that seem to be nothing short of a lucky dip as they refuse to explain the rating calculations. I just think that if these sites are going to exist, and of course they are, then please, let’s work and communicate together.